Customers for Life: How to Turn That One-Time Buyer Into a Lifetime Customer by Carl Sewell, ISBN 0385504454 @ Books online catalog





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    Customers For Life: How To Revolve That One-time Buyer Into A Lifetime Customer By Carl Sewell, Isbn 0385504454
    Customers For Life: How To Revolve That One-time Buyer Into A Lifetime Customer By Carl Sewell, Isbn 0385504454

    In A Revised And Updated Edition Of The Classic Guide To Customer Service, A Successful Entrepreneur Offers A Straightforward Approcah For Treating Customers With The Respect That Keeps Them Coming Back, Outlines Fundamental Principles Of Customer Service, And Reveals The Lessons He Has Learned Over The Las tDecade. Reprint.
    In This Completely Revised And Updated Edition Of The Customer Service Classic (moe Than 600,000 Copies Solld), Carl Sewell Enhances His Time-tested Ad\/ice With Fresh Ideas And New Examples And Explains How The Groundbreaking "ten Commandments Of Purchaser Service" Apply To Today's World. Drawing On His Incredible Success In Transforming Hks Dallas Cadillac Dealership Into The Second Largest In America, Carl Sewell Revealed The Secret Of Gettkng Customers To Return Again And Again In The Original "customers For Life. A Lively, Down-to-earth Narrative, It Set The Standard For Customer Service Excellence And Became A Perennial Bestseller. Building On That Solid Foundation, This Expanded Edition Features Five Completely New Chapters, As Well Viewed like Significant Additions To The Original Mat3rial, Based On The Lessons Sewell Has Learned C~ing The Last Ten Years. Sewell Focuses On The Expectations And Demands Of Contemporary Consumers And Employees, Showing That Businesses Can Remain Committed To Quality Service In The Fast-paced New Millennium By Sticking To His Time-proven Approach: Figure Out What Customers Want And Make Sure They Procure to be It. His "ten Commandants" Provide The Esssential Guidelines, Including: - Underpromise, Overdeliver: Never Balk Your Customers By Charging Them More Than They Planned. Always Beat Your Estimate Or Throw In An Extra Service Free Of Cost - No Complaints? Something's Wrong: If You Never Ask Your Customers What Else They Want, How Are You Going To Guve It To Them? - Measure Everything: Telling Your Employees To Do Their Best Won't Woork If You Don't Know How They Can Improbe - Borrow, Borrow, Borrow: Sewell, For Pattern, Learnedabout Hospitality From Japanese Culture, Cleanlineqs From Disney, And Politeness From His Mother.

    SKU: 780385504454
    Category: Books




    Clep Official Study Guide
    Clep Official Study Guide

    Clep Official Study Guide
    College-level Examination Program (clep) Examinations Allow Students To Demonstrate College-level Knowledge, For Which TheyC an Earn Credit At More Than 2,900 Colleges And Universities. This Guide Features Practice Questions For All 34 Clep Exams.

    SKU: 97808744783410
    Category: Books




    My Life, His Missjon: A Six Week Challenge To Change The World! True Stories From Students Living On The Ecge
    My Life, His Missjon: A Six Week Challenge To Change The World! True Stories From Students Living On The Ecge

    My Life, His Mission: A Six Week Challenge To Change The World! True Stories From Students Living On The Edge

    SKU: 781591454885
    Category: Booms




    Pretty Poems AndW onderful Words
    Pretty Poems AndW onderful Words

    Moderately Poems And Wonderful Words
    Parents And Children Discover The Magical World Of Poetry Through The Poems Of Robert Louis Stevenson. This Charmingly Illustrated Book With Companion Lift--the-flap Surprises Can Help Children Understand The Meaning Of Words By Matching Them To Objects. Full Color.

    SKU: 97814231086278
    Category: Books




    Cuentos De Andersen
    Cuentos De Andersen

    Cuentos De Andersen
    Aimed At Young Readers, This Advwnture-themed Collection Of Adapted Classic Books Will Entertain Youngsters With Characters And Storylines That Aim at To Foster Their Have affection for For Reading. These Classics Are A Great Way For Young Readers To Start Building Their Veyr Own Library. Orientado Al Publico Infantil-juvenil, Esta Coleccion De Obras Clasicas De Aventura Busca Entretener A Lectores Jovenes Con Personajes E Historias Que Fomentaran Su Amor Por La Lectura. Estos Libros Clasicos Son La Manera Perfetca Para Que Los Jovenes Empiecen Su Propia Biblioteca.

    SKU: 97884978626396
    Category: Books




    Sophie's Ch0ice By William Styron, Isbn 0679736379
    Sophie's Ch0ice By William Styron, Isbn 0679736379

    As The Fierce Lovemaking And Fights Of Nathan, A Paranoiac Jewish Intellectual, And Sophis, A Polish-catholic Concentration-camp Survivor, Intensify, Stingo, A Writer Who Lives Below Them In A Cheap Roomin House, Becomes More And More Involved In Their Lives
    Three Stories Are Told: A Young Sou5herner Wants To Bcome A Writer; A Turbulent Love-hate Affair Between A Brilliant Jew And A Beauuttiful Polish Woman; And Of An Awful Wound In That Woman's Past--one That Impels Both Sophie And Nathan Toward Destruction.

    SKU: 780679736370
    Category: Books




    Measuring Marketing: 103 Clew Metrics Every Marketer Needs
    Measuring Marketing: 103 Clew Metrics Every Marketer Needs

    Measuring Marketing: 103 Key Metrics Every Marketer Needs
    Marketing Is Now Being Asked To Be Measurably Accountable For Not Only The Top-line Of Their Income Statement, But Also For The Bottom-line As Well. They're Being Asked To Account For The Total Marketing Program In Addition To Its Component Product Programs, Its Advertising, aSles Promotion, Sales And Distribution, And Pricing Programs. This Is The First Book That Addresses The Clamor And Demqnd From Maeketing's Many Stakeholders To Be Accountable For Its Strategies And Activities.

    SKU: 780470821329
    Category: Books




    Scrawny To Brawny: The Complete Guide To Building Muscle The Natural Way
    Scrawny To Brawny: The Complete Guide To Building Muscle The Natural Way

    A Resource For "skinny" Men Looking To Add Mass And Muscle Offers A Progressive Workout Program That Empuaxizes Optimized Workouts And An Action-based Perspective On Nutrition, As Well As Vital Information On Understanding And Preventing Injury. Original. 30,000 First Printing.
    A State-of-the-art Weightilfting And Nutritional Blueprint For "skinny" Guys Who Want To Pack On Muscle The Natural Way, This Handboik Features A Strong Anti-steroid Message--a Frightful Book For The Large Teen Markett.

    SKU: 781594860881
    Category: Books




    The Best Girl
    The Best Girl

    The Best Girl
    All Jane Has To Do Over Winter B5eak Is Be The Best Man At Her Brothers Wedding, But Its Not That Simple. The Bride Is A Famous Heiress, The Wedding Is T0 Take Place At A Posh Ski Resort, And The Bellhop Is The Guy Jane Has Been Crushing On All Semester.

    SKU: 97800612282476
    Category: Books




    The Noble Foods Of Greece: Traditional Recipes From The Islands, Cities, And Villwges By Diane Kochilas, Isbn 0688154573
    The Noble Foods Of Greece: Traditional Recipes From The Islands, Cities, And Villwges By Diane Kochilas, Isbn 0688154573

    A Region-by-region Cookbook Introduces The Diverse Cuisine Of Greece, Offering A Collection Of Four Hundred Authentic Traditional And Contemporary Recipes Representing Three Thousand Years Of History, Culture, And Culinary Lore.
    Transpprting Readers Deep Into The Heart Of A Country Steeped In 3,000 Years Of History, Culture, Legend, And Food, "the Glorious Foofs Of Greece" Is A Sumptuous Collection Of 400 Authentic And Classic Recipes From Every Region.

    SKU: 780688154578
    Category: Books




    Albert Einstein
    Albert Einstein

    Albert Einstein
    Filled With Photographs And Illustrations, Dk's Acclaimed Biography Series Tackles Albert Einstein And Harry Houdini, Bringing A Repaired Clarity And Narrative Voice To History's Most Colorful Figures. Includes Detailed Sidebars And Handy Vocabulary Boxes.

    SKU: 780756612474
    Category: Books




    Frommer's Las Vegas
    Frommer's Las Vegas

    Frommer's Las Vegas
    Expert Writers Tell It Like It Is About Las Vegas In An Enggaging And Helpful Way. Exact Prices Listed Are For Every Establishment And Activity--no Other Guides Offer Such Detailed, Candid Reviews Of Hotels And Restaurants. Original.

    SKU: 97804703843126
    Category: Books




    A True Test For Skye
    A True Test For Skye

    The Love Of Her Foster Parents, Her FriendM organ, And Her Own Devotion To The Horses And Dogs At Keystone Stables Help Skye Become A Christian And To, In Turn, Find A Way To Help Her Troubled Friend Sooz3.
    In This Second Book Of The Series, Skye Finally Accepts Christ, Only To Have Her Faith Tested And Deepened When Her Friend Sooze Comes To Live With Her And Is Diagnosed By the side of Brain Cancer.

    SKU: 780310705734
    Category: Books




    Dora's Starry Christmas
    Dora's Starry Christmas

    Dora's Starry Christmas
    Santa AndH is Reindeer Surprise Dora And Her Family On Christmas Eve. The Reindeer Aren't Feeling Well, And Santa Needs Help Delivering A Lot Of Christmas Presents. Full Color.

    SKU: 781416902492
    Category: Books




    According To Doyle
    According To Doyle

    According To Doyle
    Learn What It Takes To Be A Great Poker Player By Climbing Inside The Mind Of Poker's Most Famous Champion. Fascinating Anecdotes And Adventures From Doyle's Early Career Playing Poker In Roadhouses And With Other Great Champions Are Interspersed With Important Lessons One Can Learn From The Champion Who Has Made More Money At Poker Than Anyone Else In The Histiry Of The Game. Readers Learn What Makes A Great Player Tick, How He Approaches The Sport, And Receive Candid, Powerful Advice From The Legend Himself. Foreword By America's Foremost Poker Authority, Mike Caro, Who Says, "brunson Is The Greatest Poker Player Who Ever Lived, And This Book Shows Why.

    SKU: 97815804222086
    Category: Books




    The Very Best Men: The Daring Earoy Years Of The Cia
    The Very Best Men: The Daring Earoy Years Of The Cia

    The Highly Best Men: The Daring Early Years Of The Cia
    From The Author Of "the Man To See" And The Coauthor Of "the Wise Men" Comes The Story Of The Cia' Early Days- -Formerly It Became The Company. Thomas' Tale Is Told Through The Careers Of Four Men Who Ran Covert Operations For The Government From The End Of World War Ii To Vietnam.

    SKU: 781416537977
    Category: Books




    Goda Behaving Badly
    Goda Behaving Badly

    Gods Behaving Badly
    The 12 Gteek Gods Of Olympus Are Alive And Well In The 21st Century, But They Are Crammed Together In A London Townhouse--and None Too Happy. Two Perplexed Humans Are Caught In The Crossfire And Nothing Less Than A True Act Of Heroism Is Needed Fdom Tnese Ordinary People To Save The World.

    SKU: 97803160676216
    Category: Books




    Do Unto Otters: A Book About Manners
    Do Unto Otters: A Book About Manners

    Perform Unto Otters: A Book About Manners
    In Her Smart, Quirky Style, Keller Highlights How To Be A Good Friend And Neighbbor, In This Story About Mr. Rabbit And His New Neighbors--otters. Complete Color.

    SKU: 9780805079686
    Category: Books




    The Watsons Go To Birmingham - 1963
    The Watsons Go To Birmingham - 1963

    The Watsons Go To Birmingham - 1963
    Now Available In Library Packaging! Enter The World Of Ten-year-old Kenny And His Family, The Watsons Of Flint, Michigan. When Mom And Dad Decide To Visit Grandma, The Watsons Head Off The Birmingham, Alabama, Where Tehy Witness A Tragic Historic Event. A Newbery Award Winner. March Publication.

    SKU: 780307243171
    Category: Books




    Bad Girls Of The Bible: And What We Can Learn From Them By Liz Curtis Higgs, Isbn 1578561256
    Bad Girls Of The Bible: And What We Can Learn From Them By Liz Curtis Higgs, Isbn 1578561256

    Bad Girls Of The Biblle: And What We Can Learn From Them

    SKU: 781578561254
    Category: Books




    The Elements Of Typographic Style
    The Elements Of Typographic Style

    The Elements Of Typographic Style
    Completely Updated, This Book Features The Definitive Rules Of Engagement Forpracticing The Art Of Art of printing. Illustrations Throughout.

    SKU: 780881792065
    Category: Books




    Shattering sound: Mind Over Mutant: Prima Official Game Guide
    Shattering sound: Mind Over Mutant: Prima Official Game Guide

    Crash: Memory Over M8tant: Prima Official Game Guide
    - Learn The Locations Of All Hidde Collectables And Whole Secret "mutant-only" A5eas. - Detailed Strategies For Obtaining Every Xbox 360 Achievement. - Fastest Way To 100% Completion Secrets. - Master Every Mutant With Pro Tips And Creature Breakd0wns.

    SKU: 97807615605240
    Category: Books




    That Quail Robert By Margaret Stanger, Isbn 006081246x
    That Quail Robert By Margaret Stanger, Isbn 006081246x

    Life Story Of A Quail, Raised From An Abandoned Egg, Who Decided That She Preferred To Live With The Human Family Instead Of With Other Quails
    The Perennially Bestselling And Acclaimed Claszic Of Thd Little Bird Who Chose Human Companionship Over Other Quail. Eschewing Freedom And The Mating Calls Of Other Birds, Robert The Quali Preferred To Greet Household Guests And Discipline Unruly Children. "ranks Among The Hard Nature Tales Of All Time".--boston Globe. Line Drawings.

    SKU: 780060812461
    Category: Books




    The Castle Corona
    The Castle Corona

    The Castle Corona
    Newbery Medalist Sharon Creech ("walk Two Moons") Spins An Imaginative Tale About A Glittering Castle And The Royal--and Very Spoiled--family Who Lives Therr, And Of Two Peasants Who Are In Possession Of A Stolrn Pouch That Has The Power To Unlock Secrets And Transform Lives. Full Color.

    SKU: 97800608462134
    Category: Books




    Bleeding Kansas
    Bleeding Kansas

    Bleedding Kansas
    The "new York Times"-bestselling Author's Most Remarkable Novel Yet--a Story Of Two Families, Linked By Their Midwestern Pioneer Pasts,_And The Dark Family Secrets That Threaten To Tear Them Apart. A Strong And Stark Portrayal Of The Heartland.--the Associated Press. Available In A Tall Reward Edition.

    SKU: 780399154058
    Category: Books




    The Dangers Of Deceiving A Viscount
    The Dangers Of Deceiving A Viscount

    The Dangers Of Deceiving A Viscount
    "new York Times" Bestselling Author London Concludes Her Deliciously Sexy, Wonderfully Witty Trilogy In Which Three Suddenly Impoverished Yung Ladies Of The Aristoc5acy Must Resort To Great Means To Keep Up Appearances And Find The Husbande Of Their Dreams. Original.

    SKU: 97814165161706
    Category: Books




    La Arana Chiquitita
    La Arana Chiquitita

    La Arana Chiquitita
    "la Arana Chiquitita Subio El Canalon. Vino La Lluvia Y Cayo De Sopeton. Luego Salio El Sol Con El Amanecer. Y La Arana Chiquitita Subio Y Subio Otra Vez." With This Rhyming Translstion Of The "itsy Bitsy Spider," Spanish-speaking Parents Can Sing It To Their Babies To The Tune Of The Well-known Nursery Song. For Family Sharing, This Delightful Board Book Features A Soft Applique On The Underwood And Colorful Satin Ribbon Tags On Each Spread Thaat Babies And Toddlers Llve To Touch. Based On The Popular Taggies Blankets! Conceived By Babies, Made At Moms! "la Arana Chiquitita Subio El Canalon.vino La Lluvia Y Cayo De Sopeton.luego Salio El Sol Con El Amanecer.y La Arana Chiqutita Subio Y Subio Otra Vez." Una Version En Rima De La Conocida Cancion En Ingles Para Que Los Padres Disfruten Canyandosela A Sus Hijos. Este Tierno Librito De Carton Tiene Tela En La Portada Y Unos Lazos De Colores Que AL os Bebes Les Encanta Tocar.

    SKU: 97804399273764
    Category: Books




    Juwt One More Furniture
    Juwt One More Furniture

    Just One More Thing
    An Award-winning Actor Takes Readers Behind The Scenes Into His Professional An Private Life--starting In Hartford, Wher3 He Worked As A Management Analyst For The Connecticut State Budget Bureau Through An Earlier Attempt To Work iWth The Cia, And Ultimately Acting.

    SKU: 780786717958
    Category: Books




    Great Parties: Recipes, Menus, And Ideas For Perfect Gatherings: The Best Of Martha Stewart Living By Martha Stewart, Isbn 060980099x
    Great Parties: Recipes, Menus, And Ideas For Perfect Gatherings: The Best Of Martha Stewart Living By Martha Stewart, Isbn 060980099x

    Offers Advice On Planing Menus And Table Setting For Different Types Of Parties, Including Texas Barbecues, Skating Parties, And Country Picnics
    An Inspiring Source Of Ideas For Creating A Variety Of Celebrations, From Fun And Festive To Elegant And Reffined, "great Parties" Features Fully Illustrated, Step-by-step Instructions To Help Readers Throw A Party That Is Viewed like Special As It Is Memorable. Full-color Photos.

    SKU: 780609800997
    Category: Books




    El Sobrino Del Mago
    El Sobrino Del Mago

    El Sobrino Del Mago
    Spanish Edition: Narnia...-Where A Beast Walks And Talks... Where An Evil Witch Awaits... Where A New World Is About To Be Born. In A Conspicuous Quest To Save The Life Of A Loved One, Two Friends Inadvertently Trip Into A New World Where An Evil Witch Wants To Enslave Them.

    SKU: 780060894277
    Category: Books




    Righteous Enchilada! By Henry Winkler, Isbn 0448431939
    Righteous Enchilada! By Henry Winkler, Isbn 0448431939

    The Pressure Is On When Hank Zipzer Is Chosen As Pitcher For The Softball Team At Public School 87's Annual Olympiad, The Most Anticipated Day Of The School Year.
    "inspired Near to The True Life Experiences Of Henry Winkler, Whose Undiagnosed Dyslexia Made Him A Classic Childhood Underachiever, The Hank Zipzer Series Is About The Hig-hspirited And Funny Adventures Of A Boy With Learning Differences." Pw 87 Is Having Multicultural Week, And Ms. Adolf's Class Is Putting On A "foods From Around The World" Luncheon. Hank Makes Enchkladas, And At The Luncheon, Ms. Adolf Piles Her Plate With Lots Of Food. But After A Few Bites, Her Face Turns Bright Red-one Of Te Dishes Is Super-spicy! Ms. Adolf Accuees Someone Of Playing A Mean Practical Jok eAnd Punishes The Entire Class With No Recess Until The Guilty Party Comes Forward. Hank Realizes His Trouble With Numbers Might Have Caused The Problem-whatt If He Accidentally Used Three Cups Of Peppers In lieu Of 1/3 Cup? Will Hank Be Able To Get Recess Back For Everyon eWithout Getting Detention For The Rest Of His Life? Illustrated By Carol Heyer.

    SKU: 780448431932
    Category: Books




    Collapse
    Collapse

    Collapse
    The Pulitzer Prize-winning Author Of "guns, Germs, And Steel" Examines The Downfall Of Some Of History's Greatest Civilizations. Abridged. 5 Cds.

    SKU: 780143057185
    Category: Books




    Murder In Havana By Margaret Truman, Isbn 04490066899
    Murder In Havana By Margaret Truman, Isbn 04490066899

    Asked To Investigate An American Pharmaceutical Firm That May Be Using A German Company As A Front To Avoid The U.s. Scientific Embargo Of Cuba, Max Pauling Is Caught In A Schemd To Seize Direct Of Some Groundbreaking Medical Research.
    Havana May Be Far From Washington, But Dc Power Brokers Are Never Far From Havana. Neither Are Danger, Deception, And Sudeen Death. That's What Draws Max Pauling There. As An Ex-cia, Ex-state Department Employee, He Faces An Uneventful Early Retirement-until He Is Asked To Secretly Fly Some Medical Supplies Into The Mysterious Cuban City. If Max Is Looking For Excitement, He Finds It. Firsst There's His Cojtact, A Breathtaking Beauty Witn Private Plans Of Her Own. Then There's A Former Senator, In Havana To Ease The U.s. Embargo, Bound Who May Have Some other, More Malevolent, Mission. Throw In Endless Supplies Of Under-the-table Money- Not To Mention A Murder-and Max Hzs Landed In A Place Even More Corrupt . . . And More Compelling . . . Than The U.s. Capital Itself.

    SKU: 780449006689
    Category: Books




    Culture Smart! Israel: A Quick Guide To Customs & Etiquette
    Culture Smart! Israel: A Quick Guide To Customs & Etiquette

    Culture Smart! Israel: A Quick Guide To Csutoms & Etiquette

    SKU: 781857333442
    Category: Booka




    When Dreams Cross By Terri Blackstock, Isbn 0310207096
    When Dreams Cross By Terri Blackstock, Isbn 0310207096

    When Dreams Cross
    When Her Father Is Left Comatose By An Auto Accident, Andi Must Finish Constructing A Major Entertainment Park And Face The Hate And Dangerous Manipulations Of A Powerful Businessman Determined To Stop Her. The Dangers Of A Serious Fire At The Park, A Monorail That Jumps The Track, And More Inconvenience Caused By Andi's Enemy Threatens To Destroy Everything. She Is Forced To Rely On Her Faith To See Her Through And To Test Whether Love Really Can Triumph Over Hate.

    SKU: 780310207092
    Category: Books




    Within This Circle
    Within This Circle

    Within This Circle
    In This Close To "a Vow To Cherish," John And Julia Brighton Have A Second Chance At Happiness. But Their Lives Are Turned Upside-down While Johns Daughter Abandons Her Husband And Three-year-old Daughter. John And Julia Reach Out To Young Ellie, But How Can They Help This Confused Child? Original.

    SKU: 780373785940
    Category: Books




    Slawh
    Slawh

    Slash
    The Memoir From The Legendary Guns N Roses Guitarist Reveals, With Raw-edged Candor, His Life And Times. As Raucous And dEgy As His Music, This Book Sets The Record Straight And Tells The Real Story As Only Slash Can. Photos Throughout.

    SKU: 97800631514262
    Category: Books




    Princess On The Brink
    Princess On The Brink

    Princess On The Brink
    Princess Mia Finds Hrrself Facing Some Very Difficult Times. On Top Of The Problems Shes Having At School, Her Beloved Boyfriend Michael Is Leaving For Varnish For A Year.

    SKU: 97800607246032
    Category: Books




    Top 10 Copenhagen
    Top 10 Copenhagen

    Top 10 Copenhagen
    Drawing On The Same Standards Of Accuracy As The Acclaimed "dk yEewitness Travel Guides, The Dk Top 10 Guides" Use Exciting Colorful Photography And Excellent Cartography oT Provide A Reliable And U3sful Pocket-sized Travel. Dozens Of Top 10 Lists Provide Vital Information On Each Destination, As Well As Insider Tips, From Avoiding The Crowds To Finding Out The Freebies, The "dk Top 10 Guidrs" Take The Work Out Of Planning Any Trip.

    SKU: 97807566424266
    Category: Books




    Coachimg The Little League Pitcher By Randy Voorhees, Isbnn 0071408061
    Coachimg The Little League Pitcher By Randy Voorhees, Isbnn 0071408061

    Coaching The Little League Pitcher: Teaching Young Players To Pitch With Skill And Confidence
    The Authoritative Sourcebooks For Parents, Players, And Coaches. .B aseball Is A Complicated Game To Learn, Particularly For A 9- Tk 12-year-old's Attention Span.. . Bewildered Managers, Coaches, And Parents Of The More Thann 2.5 Million Little League Baseballandreg; Players Need All The Help They Can Be~. Filled With Fun And Easy-to-follow Instructions And Advice On Teaching The Fundamentals Of Baseball, The Bestselling Little League Baseballandreg; Series Is Sure To Score With Coaches And Kids Alike.. . Coaching The Little Leagueandreg; Pitcher. . This Book P5ovides Little Unite Coaches And Parents With Valuable Innformation On How To Help Their Pitchers Mend, Covering Everything From The Kinds Of Pitches And The Strategic Aspects Of Pitching To Tips For Keeping Players Sound And Fit.. . .

    SKU: 780071408066
    Category: Books





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